Essentials · Episode 5 of 6
Enterprise RAG and Knowledge Bases
A model does not know your pricing policy, your product manual or your board pack. A knowledge base grounds the agent in your documents, provided its instructions forbid answering beyond what was retrieved.
Professional6:23
What You Will Learn
- What a knowledge base is: a project-scoped collection of your documents, searched at the moment of answering
- What happens on upload (extract, chunk, embed, index) and on a question (search, fuse, re-rank, answer)
- Why a knowledge base always returns its closest guess, and what that means for the agent's instructions
- The options worth switching on carefully: contextual chunking, image enrichment, HyDE, citations and SharePoint sync
- When a knowledge base is the wrong answer
- Lab 5: ground an agent in your documents and tighten it until it declines instead of inventing an answer